Service features
Our aim is to keep your web application available to your users 100% of the time and to ensure that your data remains secure and protected.
The fully managed hosting and support service includes:
- ISO27001 certified service
- UK based ISO 27001 certified data centres
- UK based 24/7 monitoring and support
- Application Security Protection
- Managed firewall and Intrusion Protection Service
- Data backup and business continuity options
Data centres
The OWA hosting environment is located in two independent ISO27001 certified UK based Data Centres which are geographically separated. Our primary Data Centre is Tier 3 classified and hosts our edge firewall cluster, network switches and host servers.
We use virtualisation software to create the Virtual Private Servers which ultimately host our client applications.
Critical data is replicated to our secondary Tier 4 classified Data Centre which hosts our backup edge firewall, network switches and backup host servers.
All of the equipment and configuration is directly managed by the OWA team.
24/7 monitoring and support
Our aim is to maximise the amount of available uptime of the applications we host for our clients and typically achieve our target of 100% each month. Our monitoring platform checks that client applications are up and running and our support team are alerted of any issues so they can be resolved with minimum downtime.
Application security protection
Our 24/7 Support and Protection services offer an extra level of protection for the applications that we host. Utilisation of automated security updates, combined with Cloudflare services, and 24/7 monitoring ensures your applications are protected against the latest known vulnerabilities.
Managed firewall and Intrusion Protection Service
We use a leading brand of firewalls which are installed at the network edge at both of our UK based Data Centres. Our primary Data Centre benefits from clustered firewalls which automatically failover in the event that an issue is detected with virtually no downtime. The firewalls have integrated Intrusion Protection which provides real-time protection from threats, including spyware, SQL injections, cross-site scripting, and buffer overflows. When a new attack is identified, the features that make the intrusion attack unique are recorded.
Data backup and business continuity options
As an ISO27001 certified Company we understand the importance of data security and what needs to be place to help mitigate against threats. This includes having ‘clean’ backups available to help with the recovery process in the event of an incident.
We have deployed Veeam to manage our data backup and recovery services. Client servers are backed up overnight to a separate storage array and a replicated copy is also replicated to our secondary Data Centre. On a weekly basis backups are copied onto encrypted tape storage which are then removed from the Data Centre and held in a separate secure location. The main purpose of the offsite backup storage is to assist with recovery in the event of a Ransomware incident.
More frequent backup and recovery options can be scheduled based on application and business requirements.
Say Eng Loo, senior applications analyst, London borough of CamdenThe OWA team continue to be highly supportive, they always act quickly and efficiently.
